Privacy Policy

Effective date: October 2025

At STAR Education, we respect your privacy and are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and all relevant state and territory requirements — including WorkSafe Victoria conditions for High Risk Work licensing.

This policy explains how we collect, use, disclose, and protect your personal information when you engage with us online, enrol in a course, or participate in training and assessment.

1. What Information We Collect

We may collect the following types of personal information:

• Name, address, date of birth, and contact details (phone, email).

• Identification details (e.g. driver licence, High Risk Work Licence, passport, or regulatory documents).

• Education, training, and employment history.

• Payment and billing information.

• Health or medical information (where relevant to Dangerous Goods, Explosives Transport, or other licensing).

• Information provided through enquiries, feedback forms, or surveys.

• Unique Student Identifier (USI) details.

We may also collect non-identifiable website data (e.g. browser type, IP address, device type, and pages visited).

2. How We Collect Your Information

We collect personal information directly from you when you:

• Submit an enquiry or enrol online.

• Register or pay for a course through our booking platform.

• Communicate with us via phone, email, or social media.

• Provide information to trainers, assessors, or administrators.

• Submit identification or licensing documents for WorkSafe verification.

We may also collect information from third parties where permitted by law, including:

• Government or licensing authorities (e.g. WorkSafe Victoria).

• Employers (for employer-sponsored training).

• USI Registrar (for Unique Student Identifier verification).

3. Why We Collect Your Information

We collect and use personal information to:

• Deliver training and assessment services.

• Verify identity and licensing eligibility.

• Issue qualifications, Statements of Attainment, and licences.

• Meet obligations under the Standards for RTOs 2025, ASQA, and the National Vocational Education and Training Regulator Act 2011.

• Report data to the National Centre for Vocational Education Research (NCVER) and WorkSafe Victoria.

• Process payments and manage student accounts.

• Provide customer support and improve our services.

• Send course updates, compliance notifications, or promotions (you can opt out anytime).

4. Disclosure of Your Information

We may disclose your personal information to:

• Regulatory bodies such as ASQA, NCVER, and WorkSafe Victoria.

• Government departments and funding authorities.

• The USI Registrar for student identifier verification.

• Employers (for work-based or employer-sponsored training).

• Third-party providers supporting our operations (IT, booking, or payment systems).

• Auditors and compliance contractors authorised under the VET Quality Framework.

We will never sell, rent, or trade your personal information.

5. Data Security

STAR Education takes all reasonable steps to protect your information from misuse, interference, loss, unauthorised access, or disclosure.

We maintain:

• Secure servers and password-protected systems.

• SSL encryption on our website and online forms.

• Limited staff access on a need-to-know basis.

• Confidentiality and data protection training for all staff.

• Secure disposal of paper and digital records in line with ASQA and WorkSafe recordkeeping requirements.

Payment details are processed through trusted third-party payment gateways such as Wix Payments or Square, using encrypted connections.

6. Access and Correction

You have the right to access and request correction of personal information we hold about you.
Requests can be made by contacting us directly (see Section 10). Proof of identity may be required.

7. Website, Cookies, and Analytics

When you visit our website (www.staredu.com.au):

• We may use cookies, analytics tools (such as Google Analytics or Wix Analytics), and Meta Pixel tracking to monitor traffic and improve user experience.

• Cookies help us remember preferences and track website performance.

• You can disable cookies in your browser settings, though some site features may not function properly.

Non-identifying information collected may include browser type, device, IP address, referral source, and time spent on pages. This data is used for security and improvement only.

8. Third-Party Services

Our website and systems may integrate with third-party platforms such as:

• Wix (website hosting and analytics)

• Fresha (booking system, if applicable)

• Square or Stripe (payment processing)

• Mailchimp or Meta (email or marketing tools)

These providers may collect or store limited information in accordance with their own privacy policies. We encourage you to review those policies separately.

9. Unique Student Identifier (USI)

If you are enrolled in nationally recognised training, we may collect and verify your USI or, if authorised, create one on your behalf.
Information provided for USI creation is securely stored and destroyed once verification is complete.

We comply with the Student Identifiers Act 2014, and all related data handling obligations.

10. Contact Us

If you have questions or concerns about this Privacy Policy, or wish to access or correct your information, contact us:

STAR Education Pty Ltd
📞 1300 168 888
📧 info@staredu.com.au
🌐 www.staredu.com.au

11. Complaints

If you believe your privacy has been breached, please contact us in writing. We will investigate and respond promptly.
If you are not satisfied with our response, you can refer the matter to the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au or by calling 1300 363 992.

12. Policy Review

This policy is reviewed annually or when relevant legislation or business practices change.
The latest version is always available on our website.