Effective Date: August 2025

At STAR Education, we respect your privacy and are committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and any relevant state/territory requirements (including WorkSafe for High Risk Work licensing).

1. What Information We Collect

We may collect the following types of personal information when you use our website, enquire about a course, make a booking, or undertake training/assessment with us:

• Name, address, date of birth, and contact details (phone, email).

• Identification details (e.g. driver’s licence, High Risk Work Licence, or other regulatory documents).

• Education and training history.

• Payment and billing information.

• Health or medical information where relevant to training and licensing requirements (e.g. Dangerous Goods or Explosives transport licensing).

• Any information provided through enquiries, feedback forms, or surveys.

2. How We Collect Your Information

We collect personal information directly from you when you:

• Submit an enquiry or enrol online.

• Register for a course through our booking platform.

• Provide information to trainers or assessors.

• Communicate with us via phone, email, or social media.

• Provide documentation required by WorkSafe or other regulators.

In some cases, we may collect information from third parties (e.g. licensing authorities, government bodies, employers) where permitted by law.

3. Why We Collect Your Information

We collect and use personal information to:

• Deliver training and assessment services.

• Comply with RTO Standards (ASQA), WorkSafe, and other regulatory requirements.

• Issue qualifications, statements of attainment, and licences.

• Maintain student records as required under the Standards for RTOs 2025 and the National Vocational Education and Training Regulator Act 2011.

• Process payments and manage accounts.

• Provide customer service, respond to enquiries, and improve our services.

• Send you updates about courses, compliance, and promotions (you may opt out at any time).

4. Disclosure of Your Information

We may disclose your personal information to:

• Regulatory bodies 

• Government departments 

• Third-party service providers who support our operations (IT, payment gateways, booking systems).

• Employers (where training is employer-sponsored).

• Interpreters or support services (where reasonable adjustment or AUSLAN interpreting is required).

We will never sell or rent your personal information.

5. Data Security

STAR Education takes all reasonable steps to protect your personal information from:

• Misuse, interference, or loss.

• Unauthorised access, modification, or disclosure.

We use secure IT systems, password protection, encryption, and staff training in confidentiality. Student and assessment records are stored securely in accordance with ASQA and WorkSafe recordkeeping requirements.

6. Access and Correction

You have the right to access and request correction of the personal information we hold about you. Requests can be made by contacting us (see section 9).

7. Website and Cookies

When you visit our website:

• We may collect non-identifying information such as browser type, IP address, and pages visited.

• We may use cookies to improve user experience. You can disable cookies through your browser settings, though some site functions may be affected.

8. Third-Party Links

Our website may contain links to third-party websites (e.g. external booking platforms, WorkSafe, ASQA). We are not responsible for the privacy practices of these websites.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, or if you wish to access, update, or correct your information, please contact us:

STAR Education
📞 1300 168 888
📧 info@staredu.com.au
🌐 www.staredu.com.au

10. Complaints

If you believe your privacy has been breached, please contact us in writing. We will investigate and respond within a reasonable timeframe. If you are not satisfied with our response, you may refer your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.